Help
Welcome to the Rhug Estate home shopping web site. Rhug Estate lists hundreds of products in many categories. Our help covers the following:
How do I browse?
You can browse by product group, using the list on the left side of the screen, which allow you to refine your search as you progress.
Or use the shop search box at the top of every page.
If you know what you are looking for you can use our Advanced search facility
How does search work?
Enter a brief description of the product you are looking for in the Product Search box which is displayed at the top of every page.
Still not found what you want? Ring our customer hotline 01490 41300 for assistance. (Monday to Friday 8:30 am to 5:00 pm )
What is the Rhug Estate privacy policy?
Click here to see our privacy policy
What are the terms of trading?
Click here to see our terms and conditions
What are the delivery charges?
We offer Nationwide delivery on all of our products. We regret we do not currently have export facilities outside the UK
How do I register?
Click on My Account from the home page to register your details - we can keep you informed of any special offers we have available. You can opt out of this at any time.
How do I pay?
- Step 1 - View and Update Your Shopping Basket
Check/Change Product Quantities or Remove a product from the basket.
- Step 2 - Basket Confirmation
Confirm that you have finished shopping and are ready to enter personal & payment details.
- Step 3 - Enter Personal, Delivery and Payment details and Send Order
Your personal, delivery and payment details are taken via our secure transaction server protecting your details using an industry standard 128bit SSL encryption certificate, guaranteeing your complete confidence in the privacy of your personal and payment details. We currently accept the following credit and debit cards.
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All prices include VAT where applicable at the current rate (17.5%).
A VAT receipt will be sent to you when your order is dispatched.
- Step 4 - Order Details Confirmation
Details of your order placement are confirmed back to you along with your order reference number which should be quoted in all correspondence with us.
- Step 5 - Order Availability Checked & Confirmed
We check stock availability and validate your credit card details.
All orders are then dispatched within 5 working days (orders placed on the weekend will not be processed until the following working day). If there is a problem we will contact you to discuss your options.
- Step 6 - Payment Taken, Order Dispatch and Confirmation
Order is dispatched and your payment charged to your credit/debit card. You will be notified by e-mail that your order has been processed and payment taken.
Special meat orders
Here at Rhug we want you to enjoy your purchases and so have provided a wide range of quality cuts, joints and products. If however you would like something that is not on the site, a special request, a different cut or simply some advice then please contact us either be phone or e-mail and we will do everything we can to help.
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